Tharagais
Last Updated: 08-Mar-2026

Disclaimer

In case of any discrepancy or difference, the English version of this Privacy Policy shall take precedence over any translated version.

1. Introduction

Tharagais (“Platform”,“Tharagais”, “we”, “our”, “us”), is a curated multi-vendor marketplace.

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how we collect, use, share, disclose, store, and otherwise process your personal data when you access or use our website, mobile site, mobile application, or any related services (collectively referred to as the “Platform”).

While you may browse certain sections of the Platform without registering, we do not offer products or services outside India. Your personal data will primarily be stored and processed in India.

By accessing the Platform, providing your information, or availing our services, you expressly consent to this Privacy Policy, our Terms of Use, and applicable laws of India including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

If you do not agree with this Policy, please do not use or access the Platform.

2. Collection of Personal Data

We collect personal data that you voluntarily provide and certain data automatically collected when you interact with our Platform.

2.1 Information You Provide

We may collect the following categories of personal data:

  • Name
  • Email address
  • Mobile number
  • Delivery and billing address
  • Payment instrument details (processed via secure payment gateways)
  • GST number (where applicable)
  • PAN or government-issued ID (if required for compliance or high-value transactions)
  • Communication preferences
  • Feedback, reviews, and customer support interactions

You may choose not to provide certain information; however, doing so may restrict access to certain features such as placing orders.

2.2 Information Collected Automatically

When you use our Platform, we may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Session activity and clickstream data
  • Referring URL and exit pages
  • Purchase history
  • Browsing behavior and preferences

This data helps us analyze user behavior, improve services, prevent fraud, and enhance user experience.

2.3 Communications & User Content

If you:

  • Leave product reviews
  • Post feedback
  • Contact customer support
  • Participate in surveys, contests, or promotional campaigns

We may store and process such information to resolve disputes, improve services, or for internal analytics.

3. Use of Personal Data

We use your personal data for the following lawful purposes:

  • Processing and fulfilling orders
  • Delivery coordination
  • Payment processing
  • Customer support and dispute resolution
  • Fraud detection and prevention
  • Improving user experience
  • Sending transactional communications
  • Sending promotional communications (with opt-out option)
  • Regulatory compliance and legal reporting

We may analyze aggregated and anonymized user data for research, service optimization, and business insights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance site functionality
  • Maintain session authentication
  • Analyze traffic patterns
  • Personalize content and recommendations

Cookies do not typically store personal data directly but may be linked to identifiable information.

You may disable cookies through browser settings. However, doing so may limit certain Platform functionalities.

We may use third-party analytics tools (such as Google Analytics) to understand usage patterns. Such tools are governed by their respective privacy policies.

5. Sharing of Personal Data

We may share personal data under the following circumstances:

5.1 With Sellers

To enable order fulfillment, we share relevant details such as:

  • Name
  • Contact number
  • Delivery address
  • Order details

Sellers are contractually obligated to protect such data and use it only for fulfillment purposes.

5.2 With Service Providers

We may share information with:

  • Payment gateways
  • Logistics partners
  • Technology service providers
  • Marketing agencies
  • Cloud hosting providers

Such entities process data strictly under contractual obligations.

5.3 Legal & Regulatory Disclosures

We may disclose personal data if required by law, court order, government authority, or to:

  • Prevent fraud
  • Enforce Terms of Use
  • Protect rights and safety
  • Investigate illegal activities

5.4 Business Transfers

In case of merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the acquiring entity, subject to continued protection under this Policy.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, misuse, loss, or alteration.

While we strive to protect your data, internet transmission carries inherent risks. Users are responsible for safeguarding their login credentials.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

We may retain anonymized data indefinitely for analytics and research.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Update profile details
  • Request deletion of non-mandatory data
  • Withdraw consent

You may exercise these rights by contacting us at the details provided below.

Withdrawal of consent may limit access to certain services.

9. Children’s Privacy

The Platform is intended for individuals capable of forming legally binding contracts under Indian law. We do not knowingly collect personal data from individuals under 18 years of age.

If you provide personal data relating to a minor, you represent that you have lawful authority to do so.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage users to review their privacy policies before sharing information.

11. Marketing Communications & Opt-Out

You may receive promotional communications via email, SMS, or other channels.

You may opt out of non-essential marketing communications by:

  • Updating notification preferences in your account settings
  • Clicking the unsubscribe link in emails
  • Contacting us directly

Transactional communications related to orders cannot be opted out.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be reflected by updating the “Last Updated” date. Where required by law, we will notify users of material changes.

13. Your Consent

By accessing or using the Platform, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy.

If you provide personal data of another individual, you represent that you are authorized to do so.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules:

Name: Bhavya Sathyamurthy
Designation: Grievance Officer
Entity: Tharagais
Address: 25, Thiru ve ka street, Radha Krishnan Nagar, Karthirkamam, Puducherry 605 009
Email: support@tharagais.com
Response Timeline: Within 30 days from receipt of complaint

15. Customer Support

For any queries regarding this Privacy Policy or data processing practices:

Support: support@tharagais.com
Business Hours: Monday – Saturday, 9:30 AM – 5:30 PM